Cancellation Policy
Missed Appointments
Thank you for choosing us for your appointment. We want to ensure that your time valued, which is why we never double book always strive to be ready for your arrival. We kindly ask that you respect this commitment by arriving on time. Please be aware that missed appointments impact our ability to serve other clients. If you cannot make it, kindly notify us at least 24 hours in advance; otherwise, a full charge for the booked will apply.
Late Cancellation
If you to cancel or reschedule your appointment, please contact us by phone at least 24 hours in advance. If we do not answer, kindly leave a message on our voicemail system, which is monitored frequently. Please note that if we do not receive your notification within this timeframe and you miss appointment, our cancellation policy will apply. We understand that unexpected circumstances arise, such as sudden illness or family emergencies, and your healthcare provider may make exceptions to this policy in those rare cases.
Arriving Late
Your appointment is important to us. If you arrive more than 15 late without prior notice, we will consider you a "no-show," and the time slot will made available for others. Your therapist will assess whether there is enough time to begin treatment upon your. Please note that you will still be charged for the full session, regardless of the treatment length provided.